Full grain leather is widely considered the highest quality leather available, prized for its natural beauty, durability, and longevity. It is made from the top layer of the animal hide, where the fibers are the strongest and most densely packed, providing superior strength and resistance to wear and tear. The term "full grain" refers to the fact that the leather has not been sanded or buffed to remove any imperfections or blemishes in the surface. This means that the unique texture and natural markings of the hide, such as wrinkles, scars, and insect bites, are still visible, giving each piece of leather a one-of-a-kind appearance. In addition to its aesthetic qualities, full grain leather is highly breathable, allowing air to circulate through the material and prevent moisture buildup. This makes it comfortable to wear and less prone to developing a musty odour or mold over time. Because of its exceptional quality and durability, full grain leather is often used in high-end leather products, such as luxury bags, shoes, and furniture. While it may be more expensive than other types of leather, its superior quality and longevity make it a worthwhile investment for those seeking the best in leather craftsmanship.

Our leather goods are made to go along with you on all of your adventures! Even so, full-grain leather can be very vulnerable the first few weeks of its life and scuffs and scratches are part of the territory. Full grain leather will never look flawless, as it hasn't been covered in any kind of plastic coating and it hasn’t been sanded down to remove imperfections. The result is an incredibly durable product. It is meant to have that rugged look that we personally love. If there is a scratch on the leather that bothers you, try buffing it out with your fingertip or a soft cloth. Many of our leather colours have sufficient oils & waxes in the formula to help "heal" surface marks as they occur. Otherwise, if your bag develops marks that aren't particularly bothersome, we recommend that you let your tote get a little scuffed up—normal wear & tear encourages the natural oils in the leather to release, giving your bag a gorgeous, lived-in patina over time.

Vegetable Tanned Leather is a traditional method of leather tanning that has been used for centuries to preserve animal hides using tannins from wood and bark. The hallmark characteristic of Natural Vegetable Leather is the patina - the process of ageing that gives your leather a rich glowing color and a striking sheen. Starting the moment you first carry your new bag it will begin to change and burnish, becoming uniquely yours.

Items on the Leather & Co. shopping page are made from tried and trusted patterns and can not be customised or changed. You can how ever choose your favourite colour. For fully customised projects, please have a look at the customs pages on our website for previously created items. We make custom leather belts, bags, knife sheaths, gun holsters, bracelets, wallets etc. Contact us for more information at info@leatherandco.co.za

We are always happy to review a photo of your tote to make sure that you received the correct color. In the overwhelming majority of cases, the leather bag is the correct color, however, as leather is a natural material and it is dyed in batches, there is a spectrum within any particular shade. This is more prominent in the brown tones, such as Cognac and Honey (Tan). We review and update our listing photos as frequently as possible to make sure the color we are sending out is represented as accurately as possible. Keep in mind that our photos are taken in either a bright studio or on the street using professional cameras, so your tote might not have the same vibrance when you open the box on your dining room table! Take your tote into natural light and if you feel the shade is off from what you expected, snap a picture for us to review and send to info@leatherandco.co.za along with your order number.

All of our leather goods are guaranteed for life for manufacturing defects. Warranty terms do not apply to products that have been modified. If you believe that your leather item has a manufacturing defect, please email our customer service team at info@leatherandco.co.za with photos of the issue, as well as proof of purchase. Proof of purchase can be in the form of either a confirmation email or order number. Our company has been around since 2016 and we still see items from that first year looking richer and more beautiful than ever! Specific details of our warranty are as follows: Leather: We believe in the toughness and durability of full-grain leather. Our straps and leather hides should never break, tear or develop holes even around the area of natural character mark. We will be happy to replace your leather item or the straps if this happens for the cost of shipping! Hardware: Rivets, snaps, and metal hardware are guaranteed for the life of your item. If something breaks within the first 6 months of use, let us know and we’ll set you up with a repair and cover your shipping charges. After that, simply cover the cost to ship your item to our workshop and we’ll cover the cost of materials, labor, and shipping back to you for up to two full years. For products over 2 years old, we’re still happy to repair any broken hardware and will cover the cost of materials and labor, we just ask that you cover all shipping costs to and from our workshop. If you’d prefer to have the repairs done locally instead, let us know and we can send you the hardware you need for just the cost of a flat rate envelope! Stitching: Whenever possible our team is happy to repair the stitching on your item. If the stitching is faulty due to a manufacturing error, we will repair the stitching free of charge, or if the stitching cannot be repaired, we will replace your item within the first 90 days of purchase. If the seam is coming apart due to wear and tear, we simply ask that you cover the shipping charges to and from our workshop so we can make the repair. Unfortunately, internal seams are not always accessible and cannot be repaired. Take care not to over-stress these seams, so they can stay sturdy for years to come! Zippers: Please note that zippers are not under warranty. Take care not to over-stuff your zippered item, as increased tension can cause zipper malfunction and tears in the zipper fabric.

Since our items are often gifted, we never include inventory sheets or receipts in the package.

To be eligible for a return, your item must be unused and in new condition within 30 days of purchase. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error. We pride ourselves on keeping our quality products affordable, and we do not inflate our prices to cover shipping charges back and forth. This means that all orders (including exchange purchases) are charged a non-refundable original shipping fee, and refunds of returned products will have a flat-rate return label fee deducted from their total. Returns of online orders are welcome in our retail location. We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, for more information get in touch with us at info@leatherandco.co.za REFUNDS Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via a digital gift card sent to your email address.

Yes we do, all we need is an accurate measurement of your waist. Please make the measurement through your belt loops on your body. With your order please include your other specifications like colour and belt width. Please order on the custom belts page, or contact us at info@leatherandco.co.za